Phone Manager Pro, Voice Mail Pro and Compact Call Center 
Phone Manager
The Phone Manager application offers control of the telephone from the user’s PC. Phone Manager is available in three versions: Phone Manager Lite, Phone Manager Pro and Phone Manager PC Softphone (VoIP mode).
Phone Manager Lite is a free IP Office application that allows all employees visual access to features and capabilities, including setting up/holding conference calls. Phone Manager Lite works with affordable analog and entry-level digital or IP phones—while still offering advanced telephone functionality via a networked desktop PC.
Phone Manager Pro builds upon Phone Manager Lite by offering a wealth of additional features, including integration with contact management packages for screen popping, voicemail control with VoiceMail Pro, and personal phone number directory.
Phone Manager PC Softphone offers the same finctionality and GUI interface as Phone Manager Pro. The difference is that no phone terminal is needed—conversation actually takes place via the user's PC. (The physical setup must include a headset/microphone connected to the PC’s soundcard or USB port.) Phone Manager PC Softphone offers a significant advantage for mobile users with remote access to the LAN—who can use a “phone within their laptop” with all the features available as in the office.
Benefits
Voice Mail Pro
Create Your own applications, using custom call flows, you
can collect caller data, access data bases, create
question/answer campaingns, conferencing bridges, and lots more!
This powerful tool comes included with Voice Mail Pro.
Of course it also includes all the regular voice mail
features you would expect, Message Forwarding, E-Mail
Notification, Call Recording, etc.
Please feel free to give us a call regarding this
sophisticated product.
Compact Contact Center
is designed to provide a tightly integrated real time and
historic reporting package and wallboard support for IP Office.
CCC has been designed to allow customers to manage their contact
center more effectively and improve the service they provide to
their customers.
The product consists of a set of integrated modules, sharing a
common database with IP Office. The benefit of this approach is
that there is a single point of configuration, therefore the
system is far easier to use and update than traditional call
center management tools. The initialization of the multimedia
component is designed around a common Microsoft Windows™ IIS
server environment.
CCC is uniquely designed for those small and growing companies
who want to meet the challenge of great customer service head
on, while at the same time producing a manageable ROI back into
the business. Giving small businesses the responsiveness to
customer needs that was only previously available to large
enterprises is what the CCC does best, whether you have an
informal or formal contact center.
Benefits
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